How do I place an order online?

  • Fine Lines has plenty of great products to order on our website! You can search by keyword or style number from the Fine Lines homepage, or browse through our product categories listed on the top of the site. Once you have chosen the Fine Lines product(s) you would like to order, add the item(s) to cart by clicking the “Add To Cart” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your cart by clicking the link in the top right corner.
  • Once you are ready to checkout and have proceeded to the shopping bag. When you’re ready, you can proceed to checkout. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 6-7business days for processing and you will receive a shipment confirmation email once the order ships.

My order is not processing. What do I do?

  • If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
  • If you continue to face issues placing your order, please contact our email, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
  • Fine Lines aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.
  • The billing address provided does not correspond to the credit or debit card you are using.
  • The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
  • The credit card used is not issued within the United States.
  • Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank.

Can I change or cancel my order?

  • FineLines is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.

How do I return or exchange an item from my order?

  • Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Fine Lines will not be liable to accept the merchandise. In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
  • ALL couriers of this nature will be borne by the customer themselves. Fine lines will only bear the expenses of the transaction after the repair of the merchandise.
  • In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
  • Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Fine Lines will only bear the expenses of the transaction after the repair of the merchandise.

What is your shipping policy?

  • All goods are shipped within 6-7 days of placement of the order, except orders placed on Sundays and national holidays, which are processed on the next working day.
    Shipping charges like Octroi, Duty or any state charges if applicable are to be paid by the buyer. Please read our return & exchange policy on the terms & conditions page for more details. Returns are applicable only if the goods are damaged in transit.

Can I track the shipment of my order?

  • Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Status page.

How can I place an order with international shipping?

  • FINELINES is now proudly offering international shipping.
  • Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
  • Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Fine Lines. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Fine Lines shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Fine Lines.
  • The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Fine Lines reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Fine Lines has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
  • Delivery of orders would be done address specific not person specific.
  • Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
  • All Duties and taxes for international shipping shall be borne by the customer. Fine Lines is not liable to pay any Duties or Taxes for International Shipping.

What is the usual delivery time?

  • We need a little more time to create your amazing, personalized piece. Please allow an additional 6-7 business days processing time for orders with engraving or embossing.
  • Once your personalized piece has been created, your order will ship with the shipping method selected at checkout.

How can I care for my Fine Lines leather product?

  • Fine Lines leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fine Lines leather product we recommend the following:
  • Treat the item with care, and limit exposure to direct heat and sunlight.
  • Keep this item dry, and avoid damp or wet surfaces.
  • Care should be taken when using this product, as color transfer can occur.
  • Do not use any chemical cleaners to care for this product.
  • Care instructions for your specific leather product are also located on the product’s details page. Search for the item using our site search to learn more.

What forms of payment do you accept?

  • If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider.

How can I contact Fine Lines Customer Care?

  • Fine Lines Customer Care will respond to all queries sent on [email protected] within 2 business days.
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